Technical Supporter

We are looking for talented technical supporter with strong skills in server/network maintenance & enhancing and ADSL customer service.

Basic knowledge of networking, communication theory/protocols, as well as 1+ years of hands-on experience of Linux/Unix, a BSc degree or equivalent degree is required. Strong oral and written communication skills are very important.

Responsibilities:

• Configuring Linux and window systems
• Monitoring and maintaining systems and networks
• Taking staff/clients through a series of actions, either face to face or over the telephone
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Providing support, including procedural, documentation
• Following diagrams and written instructions to repair a fault or set up a system
• Running network applications to support systems and users
• Supporting new applications
• Working continuously on a task until completion
• Prioritising and managing several open cases at one time

Skills required:

• Knowledge of networking, communication theory/protocols
• Understand/experience ADSL, dial-up, VoIP service
• Basic experience for Linux/Unix
• A BSc degree or equivalent degree
• Extremely organised and efficient, with strong attention to detail and the ability to manage multiple projects and meet tight deadlines
• Excellent written and verbal communication skills

Help Desk / Customer Service

Are you currently studying IT and looking to take your first step in gaining experience in the marketplace? Then, this is a good opportunity for you to step into a helpdesk support role.

The function of the role will be to provide level 1 helpdesk support to provide support to a large number of customers and liaising with consulting and sales staffs to ensure customers and issues are managed in an efficient and effective manner.

You will also be responsible for logging all problems/requests and resolving them, as well as receiving, logging and assigning calls to appropriate staff.

The ideal candidates will be intensely customer oriented with an excellent telephone manner - 2 / 3 years Internet and computer experience would be mandatory.

Skills required:

• Hands on experience in computer, Windows operating systems and network installation and maintenance
• Able to diagnose and repair both network and computer faults quickly
• Excellent customer service and problem solving skills
• Attention to detail, and ability to work in a variety of customer situations
• Strong presentation and communication skills, both verbal and written
• Strong call control/call management and follow-through skills
• Resourcefulness, flexibility, sense of urgency, and with a positive can-do attitude

PHP / SQL Programmer

We are looking for talented developers with strong skills in PHP and SQL development platform tools.

Knowledge of PHP development tools and SQL, as well as 3+ years of hands-on development experience, a BSc degree or equivalent degree is required. Strong oral and written communication skills are very important.

Responsibilities:

• Developing and enhancing the current software
• Develop & customise systems to meet requirements using proven approaches
• Design, code, test, debug and document
• Support & Troubleshoot existing jobs

Skills required:

• A minimum of 3 years of hands-on PHP / SQL development experience
• Expert knowledge in PHP and MySQL
• A BSc degree or equivalent degree
• Extremely organised and efficient, with strong attention to detail and the ability to manage multiple projects and meet tight deadlines
• Excellent written and verbal communication skills

Please send your CV via Email or by Post to:

recruit@worldnet.co.nz

WorldNet Ltd (HR Division)
P.O. Box 8591,
Symonds Street,
Auckland