Other Charges:

One time setup fee	$200
After hour visit	$120/hour
*Please check our business hours

All charges are GST exclusive

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Network

The WorldNet data centre is directly linked to major Internet backbones and peering exchanges via rich fiber connections to support voice, video and data applications traffic and to ensure packets are delivered with the least amount of delay. Through the direct interconnection, we provide unmatched service diversity, flexibility and reliability.

WorldNet Data Centre is carrier neutral, you are able to have secure private connections to every telco for greater network redundancy.

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Support

We staff our third level support team 24 hours a day, 7 days a week, 365 days a year to ensure that our clients always have system availability. Every server and network can be monitored on our consolidated web-based application.

We focus on the needs of business customers. Our technical support team has many years of experience in e-business and I.T. services. Customers consistently praise us for our helpful and timely response. It is easy to reach a human operator at WorldNet by phone. No need for callbacks and no long waits on the phone line.

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Equipment

WorldNet uses only top brand, high performance equipment and servers. We offer and fully support advanced Internet tools such as load balancing, clustering, firewalls, cache and data storage devices. We use only up-to-date, high performance servers.

WorldNet keeps server parts and standby servers in stock at all times. Should any hardware fail, we can repair or replace parts quickly - so that your web sites and applications continue to run. We offer immediate hardware replacement 24 hours a day 7 days a week.

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Power

The WorldNet Data Centre is currently backed up and protected by facility-wide UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outage, our Cummins® 160KW diesel generator starts automatically supplying all necessary power for the facility. The generator runs for a minimum of 18 hours at maximum load without refuelling.

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Cooling

WorldNet Data Centre is protected by redundant indoor cooling systems and is maintained at an optimal temperature. The cooling systems provide precise, reliable control of the Data Centre temperature, humidity, and airflow that improves operating conditions for sensitive electronic equipment.

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Security

In addition to physical security, the entire data centre is monitored by security cameras 24x7 and WorldNet on-site staff. Cameras are positioned at every entrance, each and every rack isle and customer cage areas. All security cameras record.

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For more information, please call us on 0800 891 001 or email us at help@world-net.co.nz