FAQ

General

Existing Number Transfer - Number Portability

General

Do I need WorldNet DSL/Naked Broadband to use WorldNet VIP service?

No, WorldNet VIP service will operate with any broadband connection.

What happens if the Internet goes down or in event of power outage?

WorldNet VIP service requires power for your broadband router and VoIP hardware to work.

Is WorldNet VIP service available in my area?

WorldNet VIP service is currently available in the areas below. If your local calling area is not listed, please contact our support team for schedule.

Auckland
Great Barrier Island
Helensville
Hibiscus Coast
Pukekohe


Christchurch
Akaroa
Amberley
Ashburton
Cheviot
Culverden
Darfield
Kaikoura
Rangiora
Waitangi

How will my WorldNet VIP service be billed?

It is billed monthly and your invoice will be sent to you by e-mail. Additional charge of $2.50 per month will apply if you require paper invoices to be posted.

Can I get rid of my Telecom line rental?

Yes, you can. WorldNet Naked DSL brings home full speed DSL broadband with no landline rental service required.

Can I really make free local calls?

Yes, both residential and business customers can make free unlimited local calls to your local calling area.

Existing Number Transfer - Number Portability

What is the cost of porting a number?

There is a setup fee of $20

Where can I port my number from?

You can port your number from the local calling areas below. If your local calling area is not listed, please contact our support team for schedule.

Auckland
Great Barrier Island
Helensville
Hibiscus Coast
Pukekohe


Christchurch
Akaroa
Amberley
Ashburton
Cheviot
Culverden
Darfield
Kaikoura
Rangiora
Waitangi

How do I port a number to replace an existing DID number?

Select "I want to keep my own phone number" from Sign Up page or in PDF form and complete your current phone service provider details.

How long does the process take?

Up to 2 to 5 working days from the date we receive all required information.

Can I port a toll-free number?

Yes, please contact our support team for more information.

Can I port multiple numbers at the same time?

Yes, please contact our support team.