Welcome to Customer Support

Simply click on a topic below for help and troubleshooting on your DSL, Wireless, Dialup installation or connection, tips to filter out Spam Emails etc.

Contact Us

If you have an issue of immediate concern, please call our friendly helpdesk during office hour. Alternately you can write to us simply by filling in the online form. .

Network Status

10-02-10 Planned - Home/Business Phone 09-02-10 Planned - Domestic 09-02-10 Planned - Email 15-01-10 Planned - EUBA 22-12-09 Unplanned - ADSL, Leased Lines 02-12-09 Planned - Dialup, VPBX 02-12-09 Planned - International/national 12-11-09 Unplanned - International 05-11-09 Unplanned - International 03-11-09 Planned - International 06-10-09 Unplanned - Christchurch 25-08-09 Undersea cable cut in the Asia-Pacific re... 17-08-09 Planned - International 08-07-09 Unplanned - international 04-06-09 Unplanned - Phone Services 29-05-09 Unplanned - email 12-05-09 Unplanned - International 10-05-09 Unplanned - International 30-04-09 Unplanned - International 16-04-09 Planned - International / national

22-03-10 Planned - Te Awamutu 16-03-10 Planned - Maketu 14-03-10 Planned - Johnsonville, New-Lynn, Porirua... 13-03-10 Planned - Birkenhead, Fendalton, Howick 12-03-10 Planned - Howick, Porirua, Birkenhead 11-03-10 Planned - Titirangi, Memorial-Avenue, Kil... 11-03-10 Planned - Ngongotaha, Rotorua 10-03-10 Planned - Rotorua 10-03-10 Planned - Palmerston North 10-03-10 Unplanned - New Plymouth 05-03-10 Planned - Otautau 04-03-10 Planned - Hamilton 04-03-10 Planned - Hamilton 04-03-10 Planned - Plimmerton 03-03-10 Planned - Otautau 03-03-10 Planned - Maketu 02-03-10 Planned - Mayoral Drive 02-03-10 Planned - Mayoral Drive 02-03-10 Planned - Marton 02-03-10 Unplanned - Rotorua