Welcome to Customer Support

Simply click on a topic below for help and troubleshooting for your DSL, Wireless, Dialup installation or connection, tips to filter out Spam Email etc.

Contact Us

If you have an issue of immediate concern, please call our friendly helpdesk during office hours. Alternatively you can write to us simply by filling in the online form.

Network Status

15-05-12 Unplanned - NCA and VoIP 09-02-12 Planned - email 01-01-12 Unplanned - VoIP Services 22-08-11 Planned - EUBA Customers 15-08-11 Unplanned - ADSL, phone 04-08-11 Planned - Voice services 11-07-11 Unplanned - EUBA customers 08-06-11 Planned - International 05-04-11 Planned - web hosting 05-04-11 Planned - EUBA customers 05-04-11 Planned - VPBX 10-03-11 Planned - email 24-02-11 Planned - Ebill 22-02-11 Unplanned - Christchurch 02-12-10 Planned - Unlimited Customers 06-11-10 Unplanned - xDSL 18-10-10 Unplanned - International 05-10-10 Unplanned - International 01-09-10 Unplanned - International 24-08-10 Unplanned - International 17-08-10 Unplanned - International 16-08-10 Unplanned - International 14-08-10 Unplanned - International 03-08-10 Unplanned - Toll Call 06-07-10 Planned - Colocation Customers 14-06-10 Unplanned - Voice services 11-06-10 Unplanned - Christchurch VIP Service 24-05-10 Unplanned - ADSL, leasedlines 24-05-10 Unplanned - ADSL international , leasedli... 03-04-10 Unplanned - International

06-01-12 Planned - Brightwater 25-05-12 Planned - Manurewa 24-05-12 Planned - Mangatangi, Maramarua 24-05-12 Planned - Dargaville, Maungaturoto, Papar... 23-05-12 Planned - CUST, OHOKA 18-05-12 Planned - Patumahoe, Waiau Pa 18-05-12 Planned - Waiau Pa 18-05-12 Planned - Rotorua 18-05-12 Unplanned - TOKOROA 18-05-12 Unplanned - REMUERA 17-05-12 Planned - Kawakawa 17-05-12 Planned - Tamaki 17-05-12 Planned - Karamea 17-05-12 Unplanned - ALBANY 17-05-12 Planned - Te Awamutu 17-05-12 Unplanned - Red Beach 16-05-12 Planned - Waitangirua 16-05-12 Planned - Te Awamutu 16-05-12 Planned - Parnassus 16-05-12 Unplanned - BROWNS BAY 15-05-12 Planned - Eastbourne, Lower Hutt 15-05-12 Unplanned - HAVELOCK NORTH 14-05-12 Unplanned - WHITFORD 14-05-12 Unplanned - WELLSFORD 14-05-12 Unplanned - PERIA 14-05-12 Unplanned - NORTH EAST VALLEY 13-05-12 Unplanned - TIKITIKI 13-05-12 Unplanned - SPOTSWOOD 13-05-12 Unplanned - Waipu 10-05-12 Planned - Otorohanga