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Standard Service Agreement Terms & Conditions

TERMS & CONDITIONS
1. DEFINITIONS
1.1 In these terms, "we", "our" and "us" means WorldNet Services Limited, "you" means our customer and "services" means all the services that we provide to you.

2. THIS AGREEMENT
2.1 Set out below are the main terms of our agreement with you. Additional terms apply to some of our services.
2.2 If you do not agree to be bound by all of the Service Agreement at any time you must immediately cease use of the services and must send a written notice of account  cancellation to us.
2.3 We reserve the right to modify the Service Agreement, the services or the fees charged for any of its services at any time. Such variation will become effective 30 Days after notice of the variation on our web page (http://www.worldnet.co.nz/).
2.4 Each part of the Service Agreement is severable from the remainder. If any part is proven illegal, void, invalid or unenforceable, the legality, effectiveness and validity and enforceability of the remainder of the Service Agreement still apply.
2.5 Some of our services may require minimum term of the Service Agreement.
2.6 You must be at least 18 years old. If you are under 18 years old, permission from a legal guardian is required.

3. OUR LIABILITY TO YOU
3.1 All Serivces under the Service Agreement are provided "as is" without any warranty or representation of any kind.

4. YOUR RESPONSIBILITIES
4.1 You must use the Services for lawful purposes only and comply with all applicable laws relating to Your use of the Service.
4.2 You agree to notify us immediately of any change of your address, phone number or preferred contact email address.
4.3 You must make sure that all information you give us about yourself is correct.
4.4 You must comply with "Acceptable Use Policy".
4.5 You agree to make sure that anyone else who uses the Services that we provide to you also abides by the terms of this agreement.
4.6 You must comply with any terms and conditions of Third-Party Service Provider(s) applicable to the access or use of the Service.
4.7 If we install Services at your home and you live in rented premises then you agree to ensure that your building owner or manager has agreed for us to install our Services at those premises.

5. PAYMENT
5.1 You must pay all charges for the Services on their Payment Due Date. We reserve the right to demand payment for charges other than those specified in the Services in the event that additional time and resources are reasonably utilized in order to provide the Service.
5.2 If full payment of a charge has not been made on its Payment Due Date, we may charge a penalty fee of $10, interest on all sums outstanding at the rate of 5% per month from the Payment Due Date to the date full payment is received, any costs that are incurred by us (including our agents) in recovering the money you owe us and legal costs.
5.3 If You do not query any charge stated in an invoice within 10 Days of the date of the invoice then You will be deemed to have accepted the invoice.
5.4 All payments are non-refundable unless specified.
5.5 You must not withhold payment of any amount set out in an invoice, regardless of whether you believe there is a mistake.
5.6 Fixed monthly fees will be invoiced in advance unless stated otherwise.
5.7 Payment must be made by credit card or direct debit. Other payment methods may incur additional administration fee for each transaction. 
      If there are insufficient funds available to meet debits from your account, it will incur a minimum $2.50 administration fee per transaction.We are not responsible for any charges or expenses (e.g. erroneous account information, on-site visit, etc) resulting from charges invoiced by us.
5.8 Invoice sent on monthly basis by electronic mail only. A minimum $2.50 per invoice will be charged if you require paper invoices to be posted monthly.

6. SUSPENSION OF SERVICES
6.1 We may suspend, disconnect or discontinue the Service in whole or in part at any time without notice and without compensation if in our reasonable opinion:
i. any Network or Equipment fails or requires maintenance;
ii. You do not comply with any of the terms of the Service Agreement or a Third Party Agreement.
6.2 We may charge for reconnection or resumption of the Service and require revised terms and conditions following such suspension, disconnection or discontinuance.

7. TERMINATION
7.1 You may terminate the Service Agreement at the end of your billing cycle with at least 30 days advance written notice.
7.2 We may charge Early Termination Fee or Standard Service Fee for the serviced period if you terminate the Services Agreement within minimum term.
7.3 Upon termination of the your access to the services, all payments due by you to us under the Service Agreement will be immediately due and payable.
7.4 We may terminate the Service Agreement or the supply of any Service in whole or part by giving written notice to You with immediate effect if:
i. You fail to pay us a charge by its Payment Due Date; or
ii. We have reasonable cause to believe that You are unable to pay Your debts as they fall due
7.5 We reserve the right to refuse subscription to any services without giving a reason for such refusal.
7.6 We only accept cancellation by fax, postal mail or electronic mail. It is the responsibility of the customer to ensure all cancellation requests are successful.
7.7 Charges for the full month will apply, even if you:
      i. Did not use a Service at all ;
      ii.Terminate a Service part way through the period for which you have been billed
        unless we agree otherwise.

8. THE SERVICE
8.1 Due to the complex nature of the Internet service, availability, underlying infrastructure and other provider to deliver the data, we may not be able to provide the Service or plan speeds to everyone.
8.2 The Service quality can vary depending on location, line quality, wiring, Internet traffic and other factors beyond the control of  us. We cannot guarantee that our Service will always be available.
	
ACCEPTABLE USE POLICY

1. INTRODUCTION
1.1 If you have an agreement with us for a Service that includes or incorporates this Acceptable Use Policy, you must comply with this Policy when you use that Service.
1.2 We reserve the right to modify this Acceptable Use Policy without notice.

2. WHAT YOU CAN NOT USE THE SERVICE FOR
2.1 You are not authorised to access our computer systems or networks for any purpose other than to use the Service.
2.2 You must not use the Service which results in you or us breaching, or being involved in a breach of a law, interfere with the proper operation of the Service or any other part of our network or systems.
2.3 You must not use the Service, attempt to use the Service or allow the Service to be used:
2.3.1 Virus and denial of service attacks
in connection with any program (including a virus, Trojan horse, worm, cancelbot, time bomb), or activity (including a Denial of Service attack), that is designed to provide or allow any form of unauthorised control of, or result in an adverse effect on, a computer, a network or data (whether the computer, network or data is ours or anyone else's).
2.3.2 Open relay and port probing
to access or use our or anyone else's systems, networks or data (including through open relay, port probing and the use of packet sniffers) without consent, regardless of whether or not such access or use has any adverse effect on the system, network or data.
2.3.3 Spoofing
to create, send or alter in any way and by any means (including spoofing and use of third party mail servers), the contents of an electronic message for the purpose of hiding, obscuring or deleting the source of the message or making the message appear to come from someone other than you
2.3.4 SPAM
Users are not permitted to send multiple unsolicited email (Spam) to single or multiple users including, but not limited to, advertising email.
2.4 You must not resell the Services to third parties.
2.5 Sharing the Service with more than one household is not permitted.
2.6 If you are on a residential plan you may not use the Service for commercial purposes.
2.7 If you are on a business plan you may only use the Service within your business premise.

3. YOUR ACCOUNT
3.1 You are responsible for maintaining the secrecy and confidentiality of all access information required by You to access the Service.
3.2 You agree not to disclose information pertaining to any access information, or other confidential information relating to the Service, to any other person, corporation, entity or organisation.
3.3 Should You lose Your username and/ or password, or suspect that it is in use by another party, You must notify Us immediately. You will be liable for all fees resulting from use of the Service accessed through Your access information, regardless of whether it was authorised by You or not.

4. MISCELLANEOUS
4.1 Any failure to obey these rules or if a specific complaint has been made from any person or company about your activities, we will investigate.
4.2 We may disconnect the Services immediately without notice or liability if we incur costs as a result of any breach of the Acceptable Service Policy. We may also add an additional charge and possibly prosecute.

Yes! I understand and accept the Terms and Conditions of this subscription.