After you apply, we’ll set up your WorldNet account and send you the initial invoice and connection details. Any required upfront payment will need to be completed before we can proceed with your connection order.

Once everything is ready, we’ll proceed with your service activation and keep you updated by email throughout the process.

An isolation test helps check whether an internet problem is caused by your router or home network, or by the broadband connection itself.

WorldNet Support may ask you to connect a computer directly to the active ONT port using an Ethernet cable and test the connection. This is usually done when troubleshooting slow speeds, dropouts or connection issues.

The first payment is an upfront payment required before we can process your WorldNet connection.

Once the payment is received, it will be credited to your WorldNet account and applied towards your bill. It is not an additional setup fee.

Sign in to eBill and select Change Password.

Enter your current password in the Old Password field. If you have not changed your password before, this will be the initial password provided in your First Payment email.

Enter and confirm your new password, then save your changes.

If you have forgotten your current password, use the password reset option on the eBill login page.

Sign in to WorldNet eBill using your Customer ID and password. Your Customer ID is provided when you join WorldNet.

If you have forgotten your password, use the password reset option on the eBill login page. If you still cannot access your account, please contact WorldNet Support.

You can find your Customer ID and initial password in the First Payment email sent to you when you joined WorldNet.

Use these details to sign in to eBill. If you have already changed your password, use your current password instead.

If you cannot find the email, check your junk or spam folder. If you still need help, please contact WorldNet Support.

You can view and manage your payment options through WorldNet eBill.

Available payment methods may include recurring payments and bank transfer. If you make a bank transfer, please use your Customer ID as the payment reference so we can match the payment to your account.

We send your invoice to your registered email address each month.

You can also view and download an electronic copy through eBill:

1. Sign in to eBill.
2. Select View Billing.
3. Open the invoice you would like to check to view the details and download a copy.

If you cannot find your invoice email, check your junk or spam folder and make sure we have your correct email address.

If your account has a credit balance after your service ends, contact WorldNet Support with your Customer ID and ask us to review the final balance.

Once all charges have been finalised, we can confirm whether a refund is available. If a refund is approved, we’ll ask you to provide the bank account details for the refund. The bank account must be in the account holder’s name.

You can manage your automatic payment method through eBill:

1. Sign in to eBill.
2. Select Setup Automatic Payment.
3. Add your Direct Debit or Credit Card details.
4. Select the payment method you would like to use.
5. Click Change Payment in the bottom-right corner to apply your selection.

If you have already added the payment method you want to use, select it and click Change Payment.

Yes. A 2% credit card processing fee applies to payments made by credit card.

Your billing date and payment due date are shown on your invoice.

You can view your invoices and payment details through WorldNet eBill. If you have any questions about your bill or due date, please contact WorldNet Support.

If your invoice remains unpaid seven days after the due date, a $10 late payment fee will apply and your service may be temporarily suspended.

Your service can be restored once we receive your payment.

If the invoice remains unpaid for one month after the due date, the service may be cancelled.

Please pay by the due date shown on your invoice to avoid late fees and service interruptions.

Yes. To transfer your WorldNet account to another person, you’ll need to complete a Change of Ownership form.

Once the completed form has been submitted, WorldNet will process the ownership change and confirm when it has been completed.

👉 View the Change of Ownership guide

Contact WorldNet Support with your Customer ID and let us know which details you would like to update, such as your email address, phone number or postal address.

If you are moving to a new property or transferring the account to someone else, please let us know, as a different process may apply.

👉 View our account details and ownership guide