We send your invoice to your registered email address each month.

You can also view and download an electronic copy through eBill:

1. Sign in to eBill.
2. Select View Billing.
3. Open the invoice you would like to check to view the details and download a copy.

If you cannot find your invoice email, check your junk or spam folder and make sure we have your correct email address.

You can manage your automatic payment method through eBill:

1. Sign in to eBill.
2. Select Setup Automatic Payment.
3. Add your Direct Debit or Credit Card details.
4. Select the payment method you would like to use.
5. Click Change Payment in the bottom-right corner to apply your selection.

If you have already added the payment method you want to use, select it and click Change Payment.

First, check that your ONT and router are powered on and that all cables are securely connected. If you still have no internet connection, turn off both devices and wait at least 10 minutes before turning them back on. Once both devices have restarted, check whether your internet connection has been restored.

Check the lights on the ONT and router for any warning or fault indicators. If the connection is still not working, contact WorldNet Support and let us know which lights are showing on the ONT and router.

For step-by-step checks, see our No Internet troubleshooting guide.

Existing customers can request a move through eBill. Sign in, select Move Address from the menu, then click Move Address next to the broadband service you wish to move.

Complete the form with your new address, preferred disconnection and connection dates, and contact details, then submit your request. We’ll check the connection requirements at your new address and confirm the next steps.

If you need help, please contact WorldNet Support. Please leave the ONT (fibre box) and its power supply at your current property.

You can find your Customer ID and initial password in the First Payment email sent to you when you joined WorldNet.

Use these details to sign in to eBill. If you have already changed your password, use your current password instead.

If you cannot find the email, check your junk or spam folder. If you still need help, please contact WorldNet Support.

A slow internet connection can be caused by Wi-Fi, your device, other network activity or the connection itself.

Disconnect or pause other devices and downloads, then connect one device to your router using an Ethernet cable and run a speed test.

If the wired connection is normal but Wi-Fi is slow, the issue is likely related to Wi-Fi coverage or the device. If the connection is still slow, contact WorldNet Support with your speed test results.