WeChat Customer Service is Now Open
We’re excited to announce that WorldNet Customer Service is now officially available on WeChat.
Getting support is now faster, easier, and more convenient than ever. Whether you have questions about our internet services, need technical assistance, want help choosing the right plan, or simply need to speak with our customer service team, you can now connect with us directly through WeChat.
Why WeChat?
WeChat is one of the world’s most widely used messaging platforms, with more than 1.3 billion active users. It is also the preferred communication app for many Chinese-speaking customers in New Zealand and around the world.
By launching our official WeChat Customer Service, WorldNet is making it easier for customers to contact us through a familiar and convenient platform they already use every day. You can send us a message, ask questions, and receive support without needing to make a phone call.
What We Can Help With
Our WeChat Customer Service team can assist you with:
- Internet service enquiries
- Broadband plan recommendations
- Current promotions and special offers
- New service applications
- Connection and installation questions
- Technical support and troubleshooting
- Billing and payment enquiries
- Account information and updates
- General customer support
How to Contact Us
Getting in touch is simple.
Option 1 – Scan the QR Code
Scan the QR code to connect directly with our official WeChat account.
Option 2 – Search on WeChat
Open WeChat and search for: WorldNet
Follow our official account, then start a chat with our customer service team.
Fast and Convenient Support
With WeChat Customer Service, you can enjoy:
- Quick responses from our support team
- Convenient one-to-one messaging
- Easy access to customer service wherever you are
- Support through a familiar messaging platform
- A simple and seamless customer experience
Please note that response times may vary during busy periods, weekends, and public holidays. For urgent connection issues, please call us at 0800 89 1001 or email us at help@worldnet.co.nz. You can also check the Network Status page for current outages and service updates.
Stay Connected with WorldNet
At WorldNet, we’re committed to making customer support as simple, accessible, and convenient as possible.
Scan the QR code or search for WorldNet on WeChat today. Follow our official account and experience a faster, more convenient way to contact the WorldNet Customer Service team.